This is worth unpacking. There’s likely a constructive, and easy, response to this that can break the pattern.
Are the people leading the mobile web consumption shift leading the mobile web production shift?
Africa and Asia have been leading the shift to mobile for years, while North Americans have scratched their head to reconcile the macroscopic “mobile is coming” stats with their own usage behaviour. Their assumptions have been the same for years, that the rest of the world uses the internet like them - mainly on their laptops with supplementary usage on their phones. There’s very little realisation that the median internet user is one that only accesses the internet via a small touchscreen. Even after years, Medium, Google Maps, Basecamp, and most of the other big guys all have mobile apps that a limited - designed for someone who mainly works on their laptop.
Last year, I was in in Nairobi running Source Summit. I built the web site for it from scratch, mobile-first, responsive and lightweight vanilla HTML – but still slow for some reason. Like 10 seconds to load.
When I asked about that around iHub, to the some of the brightest techie minds in Nairobi, I mainly got a shrug and “TIA.” This Is Africa. It’s just how it is. Sites are slow here. Maybe I should try moving from a US web server to an Indian one - that’s closer to Kenya…
I couldn’t just accept TIA as an answer. We investigated further, and and found that Google Fonts and another CDN were lagging. For some reason, the local ISP wasn’t caching DNS, so the fix was simply host those files on my US server.
Turns out the Google Fonts servers weren’t made with Africa in mind. Dropping them, the site loaded instantly.
Over in Nigeria, Opemipo,makes a compelling case for usability testing:
Over the past few weeks, I’ve mused about the fact that most of us in the Nigerian “tech ecosystem” build products for our peers and know nothing about the average Nigerian. Yes, me sef. I realize that to design the future of payments here, I can’t remain in that thinking. I need to go out there to learn, understand the habits of my people and how to reach them.
And setting out to do so, he discovered some simple but major improvements quite quickly.
Before: looks great by international standards, or does it?
After: a few more helpers, and importantly, a padlock to indicate it’s secure.
No shit, I believe we can all design our way to market penetration (as against fight over the small share of the internet Facebook left for us). We just need to be more invested in understanding the whys, and also willing to document, share and learn from going all out.
What works there doesn’t work here
There are so many similar issues that won’t surprise most African techies… Lazy-loading - that thing that sites do to make those pages scroll endlessly - that requires a lot of back-and-forth between your phone and the web server. In North America and Western Europe, that back-and-forth happens in less than a tenth of a second, but from mainland Africa, that’s 1 second or more. And if you run that over a secure connection, multiply that by 3.
And that’s following “best practices.”
And those techniques are what are taught to developers around the world, including Africa.
Is it a question of not knowing or not doing?
So looking back to Kasja’s observation, that most locally made websites are not mobile, even though most website users are mobile, we’re lead to another question: Why aren’t African web designers learning from Opemipo instead of Google?
So there’s renationalised technical know-how, and there’s usability know-how. Both would help and both are lacking.
Is there an education solution, or is this about something else?
I’d like to unpack this. As an educator, I’d like to understand the underlying reasons and attitudes that enable this situation. I’d love it if it were as simple as a free online course on building for Africa’s mobile web, but somehow I don’t think it’s that easy. Still, if we share insights maybe some other simple solutions could reveal themselves…
Whether it’s learning more relevant technology approaches for Africa, or learning that usability testing is part of the job, we still somehow come to the same disconnect. The more sophisticated web developers, like Opemipo, other the people at iHub or MEST, they already know this stuff, and yet so many still don’t practice it - why is that?
And then there are the web designers that serve African small businesses, still pushing out sites for the desktop web. Why is that?
I’d love your thoughts here, if you’re willing to share. This seems like something we can all fix. And with tremendous benefits.